Refund policy
Returns & Refunds
How to Request a Return
You may cancel your purchase within 14 days of receiving your items, without giving a reason.
To request a return, email w.elegance.store@gmail.com. Include your order number or other details identifying your purchase and tell us which items you wish to return.
You can write a simple email or use our optional PDF return form below. Using the form is not required.
Please contact us before sending any items back. We will promptly reply with the exact return address and shipping instructions. Do not send items to our published contact address unless we confirm it as the return destination.
Send the items back within 14 days of notifying us. Your statutory right to cancel does not depend on our approval.
Optional Return Form
To use the form:
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Download the PDF and open it in a PDF reader that supports fillable fields.
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Complete the customer and order details.
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Save the completed PDF and attach it to an email to w.elegance.store@gmail.com.
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We will reply with the exact return address and shipping instructions.
Completing the PDF does not automatically send it to us. You must email your saved copy. No signature is needed when submitting it electronically.
If you cannot open or complete the PDF, simply email us to request a return.
Item Condition
You may inspect and try on items as you would in a shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the item's nature, characteristics and functioning.
Please return items with their original tags and packaging where possible. Missing packaging or tags alone does not automatically remove your statutory right to cancel.
Return Shipping
If you change your mind, you are responsible for the direct cost of returning the items.
If an item is faulty, damaged or incorrect, please contact us so we can arrange an appropriate remedy at no cost to you, including any necessary return shipping.
We recommend using a tracked shipping service. Please retain proof of postage.
Refunds
We will issue your refund without undue delay and no later than 14 days after receiving your cancellation notice. We may withhold the refund until we receive the returned items or evidence that you have sent them back, whichever happens first.
Refunds are made to your original payment method, unless you expressly agree otherwise, without any refund fee.
If you cancel your entire order, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for premium or express delivery is not refundable.
We may deduct any reduction in the items' value resulting from handling beyond what is necessary to inspect them, as described above.
Your bank or payment provider may take additional time to display the refund after we issue it.
Exchanges
We do not offer direct exchanges. If you would like a different size or item, return your original purchase under this policy and place a new order.
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged or incorrect item, email w.elegance.store@gmail.com with your order details and a description of the problem. Photos are helpful where available.
The 14-day change-of-mind return period does not limit your statutory rights concerning faulty or incorrectly described goods.
Contact Details
W Elegance
Email: w.elegance.store@gmail.com
Phone: +370 626 80611
Full seller details and our contact address are available on our Contact Information page.
Please contact us for the exact return address before sending any items.
This policy does not limit any mandatory consumer rights that apply to your purchase.